Frequently Asked Questions

Q:	I have registered and created an ePledge account. Why is my name not showing up on the “Sponsor a participant” list?
A:	Although you have registered and signed up for ePledging, you may not have created your pledge page. Please follow these steps to do so: Log into your account. You will see links on the left hand side. Click "My Pledge Pages". In "My Pledge Pages" click "Add". At the bottom of the page, under the event logo click "Join this event". This brings you to setting up your event pledge page, you can write a message about yourself and the amount you want to raise. Be sure to click on "Yes" for Publish. When you are finished click "save". This will bring you back to "My Pledge Pages". Near the bottom you will see "Event - Georgian Bay Biosphere Walk, Run, Pole". To the right of the event title it will say "Your Page Link". Now that you have created your Pledge Page and have a link, you can receive pledges online. Note: You can use your Pledge Page Link to request for pledges by email. Simply copy and paste your link into an email with your request and send it to friends and family.
Q:	How do I create a team?
A:	There are 2 ways to create a team: Register as a Team Captain at this link: https://wpshcf.com/team_sign_up.html. Here you can create the team and add multiple members. Log in to your personal account. On the left hand side, click on “My Team”. On this page you can create a team by clicking "add".
Q:	How do participants join a team?
A:	There are 3 ways to join a team: Your Team Captain enters you as a member when the team is created. When you register for the event, you can join a team by clicking the team you would like to join in the team section of the online registration. Log in to your personal account and click on “My Team” on the left hand side. Here you can join a team, and/or create a team. Please note: When joining a team, your request will require approval from the Team Captain. Your name will not appear on the team page until you have been approved by the Team Captain.
Q:	How does the team captain approve a member requesting to join a team?
A:	The Team Captain will receive an email notification that a participant is requesting to join his/her team. The Team Captain can then click on the link provided in the email or login to their personal account and click on “My Team”. On this page the Team Captain can accept or decline the request.
Q:	My team goal thermometer is not showing up on my team page. How do I get it to show our goal?
A:	You can get your goal to show up on your team page by having the Team Captain enter a goal amount. The Team Captain has to log in to their account and click on "My Team" on the left hand side. Then click on the team name. This will take you to your team page. On the right hand side you will see "Change goal". Enter the team goal in the field provided and click "Go". The team thermometer will show automatically.
Q:	How do I send my pledge link in an email to request for pledges?
A:	You can find your pledge link by logging into your personal account and clicking on “My Pledge Pages”. Near the bottom right you will see your pledge link. Highlight the link, Copy (Ctrl+C) and Paste (Ctrl+V) into and the email with your request.
Q:	Can I set up a request on facebook?
A:	Yes, you can post your pledge link on facebook by logging into your personal account and clicking on “My Pledge Pages”. Near the bottom right you will see your pledge link. Highlight the link, Copy (Ctrl+C) and Paste (Ctrl+V) onto your facebook page or in a facebook message with your request. The link will send people directly to your pledge page, allowing them to pledge you.
Q:	The website asks for a username to log in. What do I do if, I do not have a username?
A:	Having a username is a new feature in our registration process. This feature allows participants to register under the same email address with different usernames. If you registered and were not asked to create a username, type the email address used to register in the username field. This will log you into your account. You can create a username by clicking on “Edit Profile” on the left hand side and updating your profile. If you do not need a username, you can continue to login using your email address in the username field.
Q:	How do I edit my profile?
A:	After you login to your account, you can edit your profile by clicking “Edit Profile” on the left hand side. Here you can update your username, password and contact information. Remember to save your changes.
Q:	What do I do if I have forgotten my password?
A:	If you have forgotten your password click on “Forgot Password?” on the login page. Enter your username/email in the field provided. When you click “Submit” your password will be reset to a temporary password and emailed to you. You will be required to use the temporary password in the email to login. Once you have logged in you can update your password through “Edit Profile”.
Q:	How do I download a photo?
A:	When you have found a photo in the Photo Gallery Albums that you would like to download, click “View Original Photo” located at the bottom right of the photo. From here you right click over the photo and click "Save Image As..". Rename the photo and save it to your computer, where ever you choose.
	For Technical Support Contact: cknox@wpshc.com or Cathy at 705-746-4540 x3348